Guide

VOUIVRE products are sold exclusively through our online store. We have no physical store. We do not accommodate visits to the address listed on our website under any circumstances.
Please note that, depending on the situation, we may report such visits to the police.

VOUIVRE pieces may also be viewed in person in Aomori.

Please let us know your preferred dates through the enquiry form. We will arrange a date and time, and prepare a place for the viewing, where you may hold the pieces in your hands.

We look forward to welcoming you to Aomori.

Registration is required to place an order. Please note that guest checkout is not available.
Once an order is confirmed, no changes can be made to the ordered products, quantities, or registered information (name, address, phone number, etc.). Please review your details carefully before proceeding with your order. You can review your order details on My Page after logging in.
Please note that adding a product to your cart does not reserve stock. Stock availability may change until your order is confirmed.

Once an order is confirmed, changes and cancellations cannot be accepted.
Please note that, in accordance with our Terms of Service, if VOUIVRE discovers any conduct that causes—or risks causing—nuisance, disadvantage, or damage to other users, third parties, or our company, we may suspend or cancel the user's use of this service, or take other measures we deem appropriate, without prior notice. We appreciate your understanding in advance.

Returns and exchanges cannot be accepted, except in the case of a defective item or an incorrect delivery.
Please note that requests made after 7 days cannot be accommodated. If you receive a defective item or a product that differs from your order, please contact us via the "Contact Form" within 7 days of receiving the item.

• Credit card (Visa, Mastercard, American Express, JCB)
• Shop Pay
• Apple Pay
• Google Pay
• Bank transfer (payment in advance)

After your order is completed, we will send an order confirmation email from the "@vouivre.jp" domain to your registered email address. Please transfer payment to the designated account by the payment deadline (within 7 days of receiving the email). Your order will be confirmed once payment is verified.
Please note that when making the transfer, the orderer's name should be used.
Please note that transfer fees are the customer's responsibility.
Please note that if payment is not confirmed within the deadline, your order will be cancelled.
Please note that if you have email reception settings enabled, you should be sure to add "@vouivre.jp" to your list of permitted domains.

As all items are made entirely to order, each piece is shipped once it is completed.

The shipping fee is a flat ¥1,200 (tax included) per order, anywhere in Japan.
Please note that orders are generally shipped with shipping insurance included.

VOUIVRE is available for purchase within Japan only.

We do not offer international shipping.

If you would like to welcome a VOUIVRE piece into your hands, please contact us in advance via the Contact Form and come visit us in Aomori.

Please note that if you come in person, we are unable to accept optional customisation such as changing the thread colour. As each piece requires a production period of roughly two months or more, you will choose from the pieces we have available.

If you wish to have a custom piece, please note that, as we do not offer international shipping, you will need to come to Aomori again to collect the finished piece once it is completed. We appreciate your understanding in advance.

Please note that, if you require an interpreter, you should arrange one yourself before your visit.

After your order is confirmed, our artisan will produce each piece in turn. Depending on the production schedule, it may take several months, so please allow plenty of time when placing your order.
Depending on the lead time for materials such as leather and clasps, it may take even longer.
Please note that each piece is crafted by an artisan who cuts the leather from scratch and completes it entirely by hand. Delivery takes a considerable amount of time, so please place your order with this in mind. (Estimate: from approximately 2 months, and in some cases around 4–6 months.)
Please note that, in all cases, we give priority to customers who ordered earlier, and the order of production cannot be changed. We appreciate your understanding in advance.

At VOUIVRE, every order comes with complimentary gift wrapping.
Your item is delivered in a VOUIVRE box tied with a ribbon.
Please note that a shopping bag (paper bag, etc.) is not included.

For care instructions, please refer to each product page.

For repair inquiries regarding products purchased from VOUIVRE, please contact us via the "Contact Form." Repairs begin after you have approved the estimate and your payment has been verified.
Please note that if we are unable to confirm that the item is a genuine VOUIVRE product based on its serial number and purchase information, we cannot accept the repair.
Please note that we bear no responsibility whatsoever for products purchased, processed, repaired, or customised at any establishment unrelated to VOUIVRE.

Every product we deliver is assigned a serial number. The card bearing the serial number is required for repairs and the like, so please keep it safe and do not lose it.
Please note that we recommend keeping the delivery note / receipt as well.

At VOUIVRE, we keep records of purchaser information and purchase details at the time of purchase, order, repair, and the like.
Please note that these records are linked to the serial number.

The displayed sale price is subject to change without notice.

As each piece is made by hand, the number we can make each month is limited. For this reason, sales are limited in quantity each month.

We detect and prevent malicious activity, including reseller fraud (measures against unauthorised resale), friendly fraud, promotion abuse, and chargebacks.

We accept custom orders for an additional fee.

• Thread (colour change): When adding the item to your cart, be sure to enter the colour number in the order notes.

Please note that changes cannot be made once your order is confirmed, so kindly double-check your selection before ordering.

For inquiries about ordering in a different colour (leather), please contact us.
Contact Form🔗
Please note that we generally do not accept production using leathers other than those used by VOUIVRE.
Please note that inquiries should be made via the Contact Form.

Registration is free. Please rest assured that there are no annual fees or any other charges.

If you wish to unsubscribe from our newsletter or change or delete your registered information, please do so from your Profile page after logging in.

This is delivered together with your item.
As it is issued in the orderer's name, it can be used as a receipt.

Cancellations after an order is completed are not accepted.

If the customer does not accept receipt of the product, if the delivery address is unknown, or if delivery to the designated address is otherwise impossible due to the customer's circumstances, our shop will incur losses including round-trip shipping costs, cash-on-delivery handling fees, return processing fees, product storage fees, redelivery costs, the cost of certified mail and other communications with the customer, packaging material costs, and personnel costs for shipping and return processing. We may charge these costs to the customer. Where the purchase contract is deemed terminated due to the customer's circumstances, our shop is released from its obligation to deliver the product, and the customer shall immediately pay our shop, as a penalty, an amount equivalent to the price of the product in question in addition to the amount of the losses above.

Product storage period
7 days

Saturdays, Sundays, and public holidays; the New Year period; Golden Week; the summer holiday; and irregular closures (we may close without prior notice).
Orders and inquiries are accepted 24 hours a day, 365 days a year (except during system maintenance and the like), but order processing and replies to inquiries will be handled in turn from the next business day.

Please use the Contact Form.
Contact Form🔗
Please note that you should be sure to add "@vouivre.jp" to your list of permitted domains before sending.
Please note that it may take some time for us to reply.
Please note that if you do not receive a reply after several days, we apologise for the inconvenience and kindly ask that you contact us again.